Using the bus

1. What hours are the buses operating?

Buses operate about 16 hours a day, seven days a week. Frequencies (how often the bus will pass) will depend on passenger demand, with more buses during peak times. At present, certain trips are starting around 05:00 in the morning and the service ends around 21:00. View the timetables, or you may phone our Call Centre on 0800 044 044 where well-informed agents are available from 05:00 – 21:30 to help.

2. I have a car – why do I need to rather use a GO GEORGE bus?

Public transport is kinder to the environment, and is more cost effective than operating a private vehicle, reduces traffic congestion and delays the need to upgrade the capacity of the existing road infrastructure.

3. Where can I get onto a GO GEORGE bus?

Look for bus stops on routes around town. Stand at a stop and raise your hand to indicate to the driver to stop. Make sure to stop the right bus, as there are sometimes several routes using the same bus stop.

4. Are the buses safe and reliable?

Yes. GO GEORGE has drawn up a Passenger Charter as a commitment to service quality towards passengers, read the Charter here. Bus drivers will be expected to always drive considerately and within the law. Because the service needs to adhere to timetables, the bus travelling speed will be limited, and will be automatically monitored by means of a tracking system. Failure to comply will result in the bus operator incurring financial penalties. Our buses are serviced regularly and have closed-circuit TV cameras and panic buttons on board, and the law enforcement agencies in George all co-operate to ensure your safety at all times.

5. May I take my pets on board? And what about large items of luggage?

Only assistive pets (such as guide dogs) are allowed. Luggage is allowed, as long as you can control it by yourself, it fits on your lap and it doesn’t inconvenience others.

6. May I play my music on board a bus? And eat my lunch?

No, eating or drinking is not allowed. As a matter of courtesy and as a sign of respect towards others, you should please make use of your headphones if listening to music. Please don’t do anything on a bus that would inconvenience others or cause them discomfort or offence. Make sure you are familiar with the GO GEORGE rules of carriage, which are put in place to make sure that everyone enjoys their journey. Passengers may be fined for ignoring these rules. Copies of these rules are displayed in every bus, as well as on Conditions of carriage page.

7. Can people in wheelchairs and people with special needs also make use of GO GEORGE buses?

Yes. The system is developed to be as universally accessible as possible to all users, so specific design changes have been made to make sure that it is as easy as possible for passengers with special categories of need to use the service. Near-level boarding from bus stops to the larger buses is available, while the smaller minibus has a hoist to provide access. Tactile paving has been provided at the bus stops to assist partially sighted people, and reserved spaces on board all buses have been provided to accommodate mobility devices such as wheelchairs, some scooters and other walking aids. George is currently the only city in South Africa that has a fully accessible bus fleet.

8. What does it mean to transfer between buses to reach my destination?

GO GEORGE is a network. Depending on where you are going, you may need to transfer from one bus to another to reach your destination. It is important to get to know where the routes intersect so you can plan your transfers. It is crucial that you plan your trip using the GO GEORGE maps and timetables before embarking on a journey. You can transfer anywhere that routes meet, but there are convenient transfer points shown on the system map. When you leave a bus at a transfer point, check to see if you are at the right bus stop for the next leg of your trip. You may have to walk across the road to catch the correct bus going in the right direction. Each ticket is valid for one hour from the time you have it stamped to the time you board a bus to your final destination, where you must show it to the driver so that the time stamp can be checked. Transfers are free if your ticket is still valid. By transferring between buses, you help us to make the system more efficient and to keep the fares at an affordable level. If you are unsure about where to change to another route, ask your driver, or phone our Call Centre on 0800 044 044 to help you plan your route before you go to the bus stop.

9. What is a bidirectional route?

All routes are fundamentally bidirectional – they go both ways. However, in the context of our descriptions, the term applies particularly to those routes that go around in loops. A bidirectional loop means that you can get on the bus on either side of the road, anywhere on the route, and will eventually land up back where you started. The idea is that, as a passenger, you can decide which direction will get you to your destination the quickest – but both directions will get you to that destination.

10. Why do I sometimes need to stand on the bus while others are seated?

During peak travel demand periods, passengers are encouraged to stand as this will help you reach your destination sooner, rather than you waiting for the next bus to arrive. A midi- or standard size bus is not full until all the seats are taken AND full standing capacity has been reached. The permitted number of seated and standing passengers is displayed in each bus. Drivers are obligated to stop at all bus stops on their routes until their buses are full, if there are passengers waiting to board. Failure to pick up waiting passengers while the bus has not reached full capacity is inconsiderate, unacceptable and an infringement of the GO GEORGE contract terms. While the Operating Company could incur a penalty should this happen, a failure to fill buses adds to the cost of providing the service, and possibly to the cost of your ticket. Standing is permitted on the lower part of the bus floor in the midi- and standard buses, but not allowed in minibuses.

11. Where can I get more information or comment on GO GEORGE?

Your feedback on the GO GEORGE service is valuable to us and may be considered for possible improvements or amendments to our system, to ensure that we deliver an efficient service. We want to encourage you to phone the GO GEORGE Call Centre (toll free from a landline) on 0800 044 044 from 05:00 till 21:30 (seven days a week), where well-informed agents will gladly assist you, send an email to info@gogeorge.org.za, or you can also like the GO GEORGE Facebook page and stay up to date with daily news and notifications about the system.

Posted on Tuesday, January 14th, 2014 at 10:40 am | Category Frequently asked questions | Both comments and pings are currently closed. |

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