Customer care hotline

At your service – in person & via a variety of channels

Communication Champions in Hub

More than 13 000 trips are undertaken on the GO GEORGE bus service daily, from various directions to a vast number of destinations all over town. Some passengers get to a stop and wonder when the next bus is due, others need to know where to transfer to get to their destination, and a few will feel unhappy about something they need to report so that GO GEORGE can improve on their service delivery.

Since communication to and from passengers is of utmost importance to the bus service, several channels are in place to facilitate feedback and to be of assistance immediately during service hours.

The GO GEORGE Call Centre is staffed from 05:00 – 21:30 daily, manned by agents who are up to date and well informed about routes, schedules and delays, and who will log any complaints, to be dealt with by the operational and management teams. Phone them on 0800 044 044. This is the best method to follow if you need immediate feedback.

Emails to info@gogeorge.org.za will be answered promptly and allow detailed feedback and assistance with schedules and route maps. This is a good route to use to arrange school trips or special bus tours for groups.

The latest news and notifications about matters concerning passengers can always be found on the GO GEORGE Facebook page, where the public can also ask questions or share information.

To get a copy of the timetable pocket guide, printed material about the bus service, or general help, the information officer at the Info Kiosk at the George Transport Hub in Cradock Street is at your service from 08:00 until 17:00 from Monday to Friday, and 08:00 until 13:00 on Saturdays.

The communication champions are the passenger service team on the buses, at bus stops and at the Transport Hub. They can tell you how to use the timetables and route maps as well as the Smart Card, and will gladly accompany you on a first trip to familiarise you with your route and stops.

Don’t hesitate to make use of any of these ways to talk to the GO GEORGE team. Your feedback is essential to optimise and streamline the bus service.

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