The GO GEORGE public transport system has been designed to be user-friendly and accessible to all passengers, including those with special needs.
Ramps and hoists on buses
The GO GEORGE minibuses are the first and as yet only public transport minibuses in South Africa designed to accommodate people using wheelchairs and mobility devices. All standard and midibuses are fitted with ramps, and the minibuses with hoists, as well as docking stations for wheelchairs.
Tactile paving and platforms at stops
At bus stops, on most routes, bus platforms have been built up to reduce the step-up to the bus, making the system more accessible to everybody, while tactile paving makes it easier for visually impaired people to identify when they’ve reached the bus stop boarding point.
Consideration for sight-impaired users
Registered service animals such as guide dogs for the blind are allowed on buses, and audible signals warn sight-impaired users of doors opening and closing and the hoist deploying.
Visual information for the deaf
For hearing-impaired passengers, written warnings and instructions applied inside buses assist them in using the system.
All the buses have specially positioned priority red seating for people with special needs. It is required of passengers to give up these seats for anyone in need of them.
Lend a helping hand
GO GEORGE bus drivers who don’t get up to help special needs passengers are by no means disrespectful or unhelpful. They are not allowed to leave their seats when the bus is in service, and should also be available to validate transfer receipts.
Accessibility features aim to enable all passengers to use the bus service independently, but GO GEORGE calls upon the public to show some kindness to passengers with special needs who might need help.
If you see someone in a wheelchair having difficulty to board the bus via the electronic ramp or hoist, please lend a hand and see that they are safely buckled in before you take a seat. The same goes for any passengers who have difficulty walking or who are using other kinds of walking devices, or who are for instance pushing a baby stroller while also carrying shopping bags.
Showing kindness and respect towards fellow passengers makes the bus ride an enjoyable and uplifting experience for all.