The GO GEORGE Smart Card looks like a plastic bank card and replaced the paper ticket system of the bus service on 15 November 2018. Issued and facilitated by Standard Bank, cardholders can load trips in different packages and fare categories onto this card at dedicated kiosks, registered GO GEORGE vendors and selected Standard Bank vendors such as supermarkets, petrol stations and cafés.
GO GEORGE Smart Cards are available at the following points, 7 days a week:
Cost of the Smart Card:
Once a GO GEORGE Smart Card has been activated at the point of collection, trips can be loaded at any of the following points, 7 days a week:
GO GEORGE Smart Card distribution points:
GO GEORGE Smart Card mobile vehicles (schedules available here)
A network of Smart Card top-up vendors only (list available here)
Accepted forms of payment shall be cash, debit card, credit card or Sassa cards.
The minimum value to be loaded on the Smart Card is two trips.
Trips loaded on the card never expire and stay valid until used.
GO GEORGE fares are distance based. Currently (November 2018), no routes exceed the 15-km radius, with all trips and transfers completed within an hour at a flat fare.
Cost of trips (September 2018)
2, 4, 6, 8 or 10 trips: R10 per trip
10, 12, 14, 16, 18, 20, 30, 40, 50 or 60 trips: R9 per trip
The number of trips remaining on the card is printed on the receipt issued to the cardholder after tapping the card when boarding a bus. The number of trips remaining on the card will also reflect on the receipt when topping up.
For visitors to the city, as well as passengers who don’t usually make use of the bus service, a single trip can be bought on the bus with cash, whereupon a printed receipt serving as ticket, is issued.
I cannot remember how many trips I have left on my card.
It is best to always keep your last trip receipt showing the balance of trips remaining on your card. Should that not be available, go to any card distributor who will swipe your card and give you the number of trips remaining on your card. Take note that the top-up vendors will not be able to help you with this.
My card was lost or stolen.
Treat your card the same way that you treat a bank card or cash. Lost or stolen cards will not be replaced, and you will have to buy a new card for the normal cost of a card (R40 at 2018 tariff). No remaining value on your old card can be transferred to the new card.
My card does not seem to work (is defective).
Go to any card distributor (not top-up vendor) who will test the card and replace it immediately at no cost if found to be defective, retaining the old card. After verification of the number of trips remaining on the defective card, that value will be transferred to the new card immediately.
My card got damaged and no longer works.
Go to any card distributor where you can buy a new card for the normal cost of card (R40 at 2018 tariff), leaving your damaged card with them to verify the number of remaining trips. Any valid trips left on the damaged card will be transferred to the new card within two business days.
There will be no fees levied for a replacement card if a GO GEORGE Smart Card is found to be defective.
The cardholder will be responsible for the cost of the replacement GO GEORGE Smart Card if the card has been damaged.
A cardholder with a GO GEORGE Smart Card is not entitled to a refund of any trip balance under any circumstances.
The management information systems of Standard Bank shall be conclusive evidence of the amount of remaining value on any card.
In the event the Municipality of George requires personal information from cardholders, such information shall remain confidential and private.
The GO GEORGE Call Centre, the Municipality of George and GO GEORGE Smart Card system developers / administrators shall maintain the confidentiality and privacy of an individual’s personal information unless such confidentiality or privacy is waived by the cardholder, or unless instructed otherwise by way of a court order by a court having jurisdiction over any of the said parties.
The GO GEORGE Smart Card will be anonymous, in other words, no names or ID numbers will be printed on the card.