Customer care hotline

When you board the bus, have your Smart Card ready to tap and take the transfer receipt automatically printed out by the card machine. Keep this receipt to show together with your Smart Card when you transfer to a next bus to make sure you do not pay again within one hour from boarding your first bus. The end time of this hour will be printed in bold type on your receipt.

Take a seat, remembering that priority red seating is reserved for special needs passengers, including the elderly, pregnant women and adults with small children. The buses are designed for seated as well as standing passengers, with enough support for standing passengers to keep balance.

Ensure that items such as prams and shopping bags are safely stowed in the area provided.

Press ‘stop’ to get off at the next bus stop. The bus will only stop if you press the stop button, unless there are people waiting to board the bus.