Passenger & pedestrian safety

Safety before boarding the bus

Plan your trip well ahead of time: You should know exactly which route to take, where to get on the bus and what time it will be at your stop to avoid waiting alone at the stop for long periods.
Make sure that you have enough trips on your Smart Card - don’t get stranded because you can’t board!
Do not cross the street in front of or behind a bus - you will not be visible to motorists and might be run over. Always use pedestrian crossings or cross the at a safe distance from the bus.
Once the bus arrives, wait for it to come to a complete stop and the door of the bus to open before you move forward to get on the bus.

Please let elderly people or passengers with special needs get on the bus first.
Keep your Smart Card ready to tap and take your trip receipt to use for transfer to a next bus, or as reference for possible queries. This receipt also shows the number of trips left on your card.
Don’t push and always consider frail passengers - lending a hand could make someone’s day!

Stay alert and be aware of your surroundings.
Pay attention to the safekeeping of your wallet, keys and cellular phone.
Make sure that you take everything your brought with you when you get off the bus.
If you are travelling with small children, it is important that they are well supervised.

Passengers should remain seated as much as possible while the bus is in motion.
Hold on to the railings and steady yourself to prevent falls when standing or walking through the bus.
Always stand behind the yellow line on the floor behind the driver.
Report any suspicious items or activities to the operator/driver - do not confront passengers on your own.
Do not extend any part of your body outside the bus window.
Use the seat belt if one is fitted. You may escape serious injury in the event of an accident.
Don’t throw objects inside the bus. This could hurt other passengers or the driver.
Do not extend your legs or personal belongings into the aisle - this can cause someone to trip and fall.

Be ready to leave the bus before it arrives at your bus stop - don’t keep the driver and others waiting while you gather your belongings.
Wait until the bus has come to a complete stop and the front door has opened, before getting up from your seat.
Don’t cross the street behind or in front of the bus - do so at a safe distance where oncoming motorist can see you.
If possible, go to the sidewalk and wait for the bus to leave the area before you cross the street.