More than 13 000 trips are undertaken on the GO GEORGE bus service daily, from various directions to a vast number of destinations all over town. Some passengers get to a stop and wonder when the next bus is due, others need to know where to transfer to get to their destination, and a few will feel unhappy about something and need to report an incident so that GO GEORGE can improve on their service delivery.
Since communication to and from passengers is of utmost importance to the bus service, several channels are in place to facilitate feedback and to be of immediate assistance during service hours.
The GO GEORGE Call Centre is staffed from 05:00 – 21:30 daily, manned by agents who are up to date and well informed about routes, schedules and delays, and who will log any complaints, to be dealt with by the operational and management teams.
Emails to firstname.lastname@example.org will be answered promptly and allow detailed feedback and assistance with schedules and route maps. This is a good route to use to arrange school trips or special bus tours for groups.
The latest news and notifications about matters concerning passengers can always be found on the GO GEORGE Facebook page, where the public can also ask questions or share information with the team.
To get a copy of the latest timetable pocket guide, printed material about the service, or general help with trip planning or other bus matters, the information officer at the Info Kiosk at the George Transport Hub in Cradock Street is at your service from 08:00 until 17:00 from Monday to Friday, and 08:00 until 13:00 on Saturdays.
Don’t hesitate to make use of any of these ways to talk to the GO GEORGE team. Your feedback is essential to optimise and streamline the bus service to suit the George community’s needs.
Please take note that these are not the channels for people looking for employment. Vacancies that are open to the public will be advertised.