How it works

Graphic illustration depicting the bus system.

1. Plan your journey

Get to know your public transport service. You will find routes and timetables on this website, which you can download for easy reference.

You can also phone the Customer Care Call Centre on 0800 044 044 or visit the GO GEORGE Information Kiosk at the Transport Hub in Cradock Street for more information.

Graphic illustration depicting a bus stop board with stop name, stop number and a table indicating all routes that will use the stop.

2. At the bus stop

As each new set of routes launches, look out for GO GEORGE bus stops. There will eventually be more than 700 bus stops in the George municipal area. Each bus stop has a name and a number.

At the bus stop, you will find a pole collar showing the name and number of the stop, and other routes that also use this stop. Always stand where the driver can see you, as buses will only stop when there is someone waiting to board.

Graphic illustration depicting a passenger tapping the Smart Card to board the bus.

3. On the bus

When you board the bus, have your Smart Card ready to tap and take the transfer receipt automatically printed out by the card machine. Keep this receipt to show together with your Smart Card when you transfer to a next bus to make sure you do not pay again within one hour from boarding your first bus. The end time of this hour will be printed in bold type on your receipt.

Take a seat, remembering that priority red seating is reserved for special needs passengers, including the elderly, pregnant women and adults with small children. The buses are designed for seated as well as standing passengers, with enough support for standing passengers to keep balance.

Ensure that items such as prams and shopping bags are safely stowed in the area provided.

Press ‘stop’ to get off at the next bus stop. The bus will only stop if you press the stop button, unless there are people waiting to board the bus.