Passenger charter

We will…

Consult, listen and continue to improve

We will engage with you about the quality of service you are receiving and consider suggestions for improvement. Looking to the future, we know two things for certain – we will need to grow our service to meet demand and we will need to respond and adapt to your needs. To assist us in this process, we would like to hear from you – your constructive suggestions, your ideas about what we can do and where you think we need to improve our service. Together we can go places while enjoying the ride;

Do our best to meet our standards of service at all times

We want to get you where you need to be, when you need to be there, safely. It is our aim to provide you with a convenient, integrated service that is on time and reliable, making sure that you have a comfortable and enjoyable journey. You are welcome to see how we are performing. If there are planned delays or disruptions, we will inform you via this website;

Be welcoming and accessible

We are here to provide a service to you. Our vehicles, and stops are accessible to anyone who is able to travel independently, including the elderly, pregnant women, people with disabilities and those traveling with children. Our signage and information is clear. All our staff are trained and knowledgeable and are there to make your trip a pleasant one, without any hassles;

Help you quickly, courteously and respectfully

Customer service and assistance is part of everyone’s job at GO GEORGE. If you have a problem, we’ll do our best to deal with it right away. If we can’t, we will get back to you as soon as we can. If you have comments or questions about our service, we will listen to you and answer you. You ask, we answer;

Keep you fully informed

Whether it is information you need to plan your trip, unexpected developments that will impact on your trip with us or general service alerts, we will do our best to keep you as up-to-date as we can using the various media we have at our disposal;

Always be open and transparent with you

We will tell you how we are performing, what it costs us to provide the quality service you deserve, how we intend to improve it and who the responsible people are;

See that your concerns are dealt with speedily

We will respond to your concerns about our service quickly and comprehensively and will deal with any complaints in a positive and sympathetic manner. You are important to us;

See that you get value for your money

We would like your trip to be as easy as possible, one that is convenient, comfortable and affordable. Paying your fare gives you the right to ride on a modern, well-equipped and accessible bus – one that has been designed with your comfort in mind;

Do our best to be a good neighbour

The area where we operate is our home. We will strive to be sustainable and smart and will work at maintaining good relations with the communities we serve.

You can call us at our Call Centre: 0800 044 044, find us on Facebook or contact us via Twitter. Our information is also available at all tourism offices, libraries and George municipal offices.