Universal access
For your convenience
Support through accessibility.
The GO GEORGE public transport system has been designed to be user friendly to all passengers, including those with different categories of special needs.
Ramps and hoists on buses
The GO GEORGE minibuses are the first and yet only public transport minibuses in South Africa designed to accommodate people in wheelchairs and those using mobility devices.
All standard and midibuses are fitted with ramps, and the minibuses with hoists, as well as docking stations for wheelchairs.
Tactile paving at stops
On most routes, bus stop platforms have been built up to reduce the step-up to the bus, making the system more accessible to everybody, while tactile paving makes it easier for visually impaired people to identify when they’ve reached the bus stop boarding point.
Consideration for sight-impaired users
Assistance animals such as guide dogs for the blind are allowed on buses, and audible signals warn sight-impaired users of doors opening and closing and the hoist deploying.
Visual information for the deaf
For passengers who are deaf or hard of hearing, the digital information boards on the buses indicate which stop comes next, while written instructions and warnings are applied inside buses to assist them in using the system.
Priority seats
All the buses have specially positioned red priority seating for people with special needs. It is required of passengers to give up these seats for anyone in need of them.
GO GEORGE goes the extra mile to ensure maximum accessibility for all
1. Planning your trip
Get information
- This website is accessible via screen readers and specific-needs software
- Call Centre (0800 044 044) for all the info and guidance you cannot access elsewhere
- Social media: Facebook and Twitter (X).
Get or top up your Smart Card
- 4 fixed kiosks and 2 mobile kiosks moving all over town
- Vendors in neighbourhoods for top-ups
- Visit the Travel Cost page for the locations of the kiosks, vendors and the schedule of the mobile kiosks.
2. Getting to the bus stop
- George sidewalks are progressively being upgraded to be more accessible.
- Bus stop signs are easy to spot, displaying both numbers and letters for those that have difficulty reading one or the other.
- Tactile paving makes it easier for people who are blind to determine when they’ve reached the bus stops.
3. Boarding the bus
- Indicate to an approaching bus that you want to board – step forward, put up your hand.
- Bus stops have been built up to reduce the step-up to the bus, making the system more accessible to everybody.
- All buses are fitted with ramps or hoists to accommodate people using wheel-chairs or other mobility aids.
- Service dogs such as guide dogs for the blind are allowed on buses.
- It is easy to scan the GO GEORGE Smart Card on the bus to pay for your trip.
4. Making your journey on the bus
- GO GEORGE buses offer a designated seating area for people who use wheelchairs.
- Red priority seats offer more space and seatbelts for your comfort and safety.
- Audible signals warn persons who are blind of doors opening and closing and which stops are next.
- Electronic information boards inside the bus indicate to persons who are deaf which stop comes next.
5. Reaching your destination
- Bus stops have tactile tiles to guide people who are blind to the nearest sidewalk.
- Never cross the street in front of or behind a bus – use pedestrian crossings where possible.
- Pedestrian crossings have kerb drops which are accessible to people with mobility impairments.
6. Feedback
- GO GEORGE welcomes feedback enabling the team to keep improving service to our passengers, including persons with disabilities or other special needs.
- Feel free to use any of these platforms to share your feedback or suggestions:
- Call Centre: 0800 044 044
- Info Kiosk at the Transport Hub in Cradock Street
- Email: info@gogeorge.org.za
- Send a message on the Contact page
- X (former Twitter)