Customer care hotline

GO GEORGE heavily impacted by recent transport unrest

Passengers’ hardship considered while prioritising their safety

The GO GEORGE bus service has been severely compromised for almost a week, between 15 and 20 May 2019. This was due to intimidation of GO GEORGE staff and passengers, safety threats, and included blockading of the buses from entering the Transport Hub by some members of the taxi industry in George. In ensuring the safety of passengers and staff, this necessitated intermittent,
limited or no services from time to time.

GO GEORGE management acknowledges the hardship suffered by passengers whose only means of transport this is, also realising the negative impact it has had on businesses and schools where learners have also started examinations this week.

The decision by the relevant authorities to suspend or limit services at certain times is very difficult to make. However, the safety of our passengers and staff is top priority when assessing the risk against the background of previous violent actions by disgruntled members of the taxi industry. GO GEORGE sympathises with every person who has been inconvenienced by the situation and we remain committed to doing our best to delivering the best service as safely as possible.

Government and the George Municipality are working hard to resolve the issues, but cannot give in to demands not to enforce the country’s laws on the roads.

GO GEORGE apologises for the inconvenience, especially with services having been limited or suspended on occasion at short notice due to the safety situation on the ground changing continuously. We also thank all employers who showed understanding and empathy to their employees during the recent transport crisis, with some even having assisted with arranging alternative transport. We encourage passengers and employers to continue to call our Call Centre on 0800 044 044, or follow us on facebook for the latest updates.

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Do not extend your legs or personal belongings into the aisle - this can cause someone to trip and fall.
Do not extend your legs or personal belongings into the aisle - this can cause someone to trip and fall.

Don’t wait until there are no trips left on your GO GEORGE Smart Card. You can top up at any of the GO GEORGE Smart Card kiosks, at a mobile kiosk parked near you, or at more than 100 top-up vendors all over town.

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