The annual GO GEORGE passenger satisfaction survey will kick off at the beginning of October with easily identifiable surveyors approaching people for input. An appeal is made to the George community to take 20 minutes out when they are approached and to assist with the valuable feedback only obtainable from those who use the bus service or are in some way impacted by its operations.
This annual survey under the joint auspices of the Western Cape Department of Mobility and the Municipality of George aims to determine and measure the overall socio-economic impact of the implementation of the GO GEORGE bus service in George. The results will be compared/ with previous results for benchmarking and planning purposes.
Macro-, transport- and socio-economic impact measured
The overall impact will be measured in three main areas, namely macro-economic, transport-economic and socio-economic impact. Several surveys will be carried out over a two-month period, starting at the beginning of October 2024.
George residents will be approached for feedback by means of the following two surveys:
- Passenger satisfaction surveys, which will be carried out at GO GEORGE bus stops across the operational route network;
- Special-interest group surveys (e.g., users with special needs and specific-interest groups), to be carried out through personal interviews.
Surveyors easily identifiable
Surveyors will be wearing GO GEORGE-branded identification cards showing the person’s photo and ID number.
For more information or enquiries, the GO GEORGE Call Centre can be phoned on 0800 044 044.