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GO GEORGE survey to measure socio-economic impact of bus service

Four men standing in front of a GO GEORGE-branded background. Two of them are holding onto a booklet.
The Western Cape Minister of Mobility, MEC Ricardo Mackenzie, visited the George Transport Hub last week where the feedback report of the 2022 passenger satisfaction survey was handed over to him by James Robb, Acting Public Transport Oversight Official of the George Municipality. On the photo are, from left, Morné Lakay, Acting Manager of GO GEORGE, James Robb, MEC Ricardo Mackenzie, and adv. Recardo Collins, Director, Land Transport Contracts of the Western Cape Department of Mobility.

A passenger satisfaction survey under the joint auspices of the Western Cape Government Department of Mobility and the Municipality of George will be launched shortly, aiming to  determine and measure the overall socio-economic impact of the implementation of the GO GEORGE bus service in George.  

Macro-, transport- and socio-economic impact measured 

The overall impact will be measured in three main areas, namely macro-economic, transport-economic and socio-economic impact. Several surveys will be carried out over a six-week period, starting during the week of 18 September and ending towards the end of  October 2023. 

George residents will be approached for feedback by means of the following three surveys:

  • Passenger travel surveys, which will be carried out at GO GEORGE bus stops across  the route network; 
  • Business surveys, e.g., general businesses, as well as businesses and informal traders  at transfer locations around the greater CBD which will be carried out primarily through telephonic and personal interviews; 
  • Special Interest Group surveys (e.g., users with special needs and specific-interest groups), to be carried out primarily through telephonic and personal interviews as well as distribution of electronic questionnaires.  

During a recent visit to George, the feedback report of the 2022 survey was handed over to the Western Cape Minister of Mobility, MEC Ricardo Mackenzie.  

“I am very proud of GO GEORGE, which is a collaboration between Provincial, National and Local Governments that provides commuters with the world-class mobility service they deserve, right here in the Western Cape,” Mackenzie said. “The results of the 2022 passenger satisfaction survey demonstrate that delivering safe, reliable, and affordable public transport is possible. I thank all the passengers who contributed valuable feedback on how they experience GO GEORGE services and I encourage even greater participation in the 2023 survey. These surveys are a key tool for improving operations with an evidence based approach so that people can get to work and school safely.” 

Surveyors easily identifiable 

Surveyors will be wearing GO GEORGE-branded identification cards showing the person’s photo and ID number. An appeal is made to the George community to take 10 minutes out when they are approached and to assist with the valuable feedback only obtainable from those who use the bus service or are in some way impacted by its operations. 

For more information or enquiries, the GO GEORGE Call Centre can be phoned on 0800 044 044.

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