GO GEORGE preparing community for bus service

Champion training Borcherds

As part of their practical training, the new GO GEORGE champions travelled all the Phase 4B routes accompanied by the existing champions. This group in Borcherds is taught by their experienced colleagues how to read the route maps, and how to help passengers plan their trips. Once the trainees start working, they will wear GO GEORGE-branded uniforms and name tags to identify them to the community.

With less than two weeks left before roll-out of the GO GEORGE bus service to Parkdene, Ballotsview, Conville, Borcherds and Lawaaikamp on 28 April 2019, 24 new GO GEORGE communication champions are taking to the streets this week to prepare and inform residents to become confident users of the scheduled public bus service.

After advertising the positions, six champions have been selected from each of the municipal wards in these areas to ensure that new passengers are being prepared and guided by people familiar with their neighbourhood and their needs. The 24 successful candidates have undergone intensive training on the system and how to use the bus service. Topics included the Smart Card, the current and new routes and route planning, including how to transfer and how to read the timetables, how to handle conflict and passenger service. Universal accessibility to passengers with special needs was emphasised as a priority, as well as access to registered service dogs.

Champion visits until 19:00

Residents in the area are kindly requested to open their doors to the champions who will work until 19:00 in the evening to also include people coming from work. They will explain how the system works, handing out route maps and timetables, and answer questions about using the bus service.

From the first day of roll-out, the champions will be at bus stops and on the buses, assisting passengers and familiarising them with the new way of travelling all over town on a scheduled bus service. If anyone is uncertain and need help with route planning, they are welcome to phone the GO GEORGE Call Centre on 0800 044 044.

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