The GO GEORGE Smart Card: Frequently asked questions

The GO GEORGE Smart Card looks like a plastic bank card and has replaced the paper ticket. Cardholders load trips onto this card at Smart Card kiosks, registered Smart Card top-up vendors and Smart Card mobile vehicles and tap the card to pay for their trip upon boarding the bus.

Where do I get my Smart Card?

GO GEORGE Smart Cards are available at the following card distribution points, seven days a week:

4 SMART CARD KIOSKS, 05:30 – 20:30

• George Transport Hub in Cradock Street
• next to the glass building in York Street
• Garden Route Mall
• Blanco Triangle

GO GEORGE Smart Card mobile vehicles

Once your Smart Card has been activated at the point of collection, you will also be able to top up (load trips) at these points, as well as at Smart Card vendors that do top-ups only.

Take note: You cannot buy your card at a top-up vendor.

What will my Smart Card cost?

• Your first Smart Card (registered to your name) will cost only R21, including two pre-loaded trips.
• You will have to show your ID, passport, driver’s licence or birth certificate to ensure that only one card at this special price is issued per person.
• Children from the age of 4 must have their own Smart Cards.
• People may register cards for other individuals, for example family members or employees, providing they bring along valid ID documents and register a card for each.
• If you do not have any official proof of identity, you can still buy an unregistered card at the normal price of R25, with no pre-loaded trips, for as many people as you like.

Mobile Smart Card vehicles

To make it possible for those who cannot get to a Smart Card kiosk to get hold of a card, two Smart Card mobile vehicles are travelling to different parts of town on a fixed schedule that is available from GO GEORGE passenger support staff and at the Info Kiosk at the George Transport Hub, as well as here.

Please phone the GO GEORGE Call Centre on 0800 044 044 for more information on using the Smart Card.