Most passengers who use the GO GEORGE Smart Card are confident by now and know exactly what to do when they board the bus.
With the bus service rolling out a new phase this weekend, new passengers might feel uncertain about exactly where to hold the card in front of the card reader.
When it is not held in the correct position or is taken away too quickly, two trips sometimes get deducted with the second try. This is not a system fault and can be prevented by rather doing it right the first time.
See the illustration – the card is not to be held in front of the green lights, nor the digital window.